1. Will I receive the item exactly like the pictures shown on your website?
When you choose a ring on Gemgit Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.
2. If I want to change/modify order information(like color, size, billing address, shipping address, shipping method), what should I do?
Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.
3. How do I know if my order is placed successfully?
You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
4. Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
5. How can I choose the right size?
Please check the details of our Ring Sizing page.
6. Do you have a store I can visit?
Gemgit is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
7. Can I use more than one coupon code?
One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.
8. Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
9. Why was my payment declined?
Please refer to the following information:
Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name)
Secondly, make sure you enter the security code correctly - that's the three digit numbers on the back of your card.
Lastly, your card issuer may have declined your payment – please contact card issuing bank.
If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe! Any questions, please feel free to contact us.