Step 1: Deposit & Design Process
We will charge a design fee of $40, and in return, we will provide the design sketch. However, if you have your own product drawing, we will not charge this fee.
Step 2: 2nd Payment & Production
Once the design sketch is approved, we will request a 50% payment towards the customization fee. This upfront payment will enable us to create a precise CAD drawing and handcraft the final jewelry. Kindly be aware that, given the commencement of production, any further design adjustments will not be feasible.
Step 3: Final Payment & Order Completion
To ensure your satisfaction, we will share captivating images or compelling videos of the finished product for your approval. Upon receiving your confirmation, we will proceed to collect the outstanding half of the fee. And then we will swiftly arrange for secure and expedited delivery to your preferred address.
How do I pay?
We accept credit & debit cards, PayPal, PayPal Echeck, and Apple Pay.
Timeline
Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:
Design: As long as it takes for you to tell us it's perfect
When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.
Production: Approximately 2-4 weeks
Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs or video of your finished piece so you can give us your seal of approval before we ship it to you.
Free Shipping:
We offer free shipping globally. Depending on location, international shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.
Do you offer a warranty?
We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.
Lifetime Manufacturer Warranty
We guarantee our workmanship and take responsibility for any structural defects.
Certificate of Authenticity
All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.
Accent Stone Loss Warranty
If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.